A. We started doing embroidery in 2007. We then started making costumes in late 2014 and became “official” in 2015.
A. Since it’s inception, it has only been a husband and wife team.
A. Yes we do and have done quite a few over the years, check some of them out here:
A. We do sometimes offer sales or coupons during “sales events” on certain items or full kit orders
A. We can sometimes accommodate rush orders. A lot depends on what it is and how fast you actually need it. Email us with details.
Some items may be eligible to be returned if they arrived damaged during shipping, or in very rare cases, you received the wrong item(s)
There is currently NO exchange program.
If there is a delay in shipping your item(s) within the previously stated time, you will be notified with a new time line for shipping your item(s)
All sales are FINAL. With few exceptions
Any item eligible to be returned must be in the same packaging and un-damaged and only if the item was not what was ordered or damaged during transport.
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We must be contacted within 14 days of receipt of item(s) and item(s) must be eligible to be returned.
Every item page displays average shipping times. Some take longer than others. Once shipped, you wil be notified with tracking info, then it is up to the shipper at that time.
We currently only accept Paypal and Venmo. More payments options coming soon.