PilotBay.NET

Returns & Refunds

terms of use

  • Returns: Items can be returned within 14 days of purchase.
  • Item Condition: Products must be unused, unworn, and in their original packaging with tags attached.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.
  • Once your return is received and inspected, your refund will be issued to the original payment method.
  • Refund Processing: Please allow 5–10 business days for the refund to appear in your account.
  • Exchanges: Exchanges are only available for eligible items, subject to availability. Custom sized garments are NOT eligible for exchange or return
  • Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can arrange a replacement or refund.

Non-Returnable Items

ALL SALES ARE FINAL UNLESS OTHER CRITERIA ARE MET.

Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or was sent incorrectly.